Reservation Policies

On-Time Arrival:
The Truman’s team makes every effort to keep our appointments running on time, and we ask the same of our clients to ensure their optimal experience. For those who arrive late, we will hold your spot for 15 minutes but cannot guarantee your reservation after that point.

No-Show/Cancellation Policy:
We recognize that our clients have busy and unpredictable schedules, but the number of clients we can serve each day is limited.  As such, “No-Show” clients will be responsible for the cost of their services if we cannot fill their spot. This includes clients who arrive more than 15 minutes late (and cannot be taken) or who fail to show up at all. This also includes clients who cancel or reschedule within 1 hour of reservation. This policy also applies to members.


Gratuities are not factored into prices (unless specified on a gift card). Amounts are entirely up to the discretion of the client and are only expected from clients who are completely satisfied with their services. We do ask that you consider giving something to each team member who provided services. Typical gratuities range from 20-30% of the total cost of the services.


Pre-Booking Spa Appointments:
We will require a credit card to guarantee spa reservations. No-shows or cancellations within 24 hours of your service will result in a charge to your credit card for the cost of the services; when services are a gift, gift cards will be debited accordingly.

Group Reservation Policy:
We are happy to pre-book reservations for groups of 3 or more clients. We do require a 50%, non-refundable deposit for group reservations. For cancellations within 24 hours of the services, we will have to charge the organizer the full amount of the services, and we will require a credit card on file in case this is necessary. A 20% gratuity is automatically added to group services bookings.

Return Policy:
Gift cards are transferable but are NOT refundable.  Membership purchases are transferable but not refundable. Hard goods and unopened products may be returned for full refund within 30 days of purchase (with original receipt).